Staging environment
Last Updated: September 9, 2026

Maven Terms of Service

Welcome, and thank you for your interest in Maven Learning, Inc. (“Maven,” “we,” “us,” or “our”) and our website at maven.com, along with our related websites, networks, and applications (collectively, our “Sites”), and the goods and services made available for purchase on our Sites (including all uses of the Sites, the “Offerings”). These Terms of Service apply to all users of our Sites and/or Offerings (“Users,” including “you” or “your”) including Experts (as defined below).

PLEASE READ THE FOLLOWING TERMS CAREFULLY.

BY CLICKING “I ACCEPT” OR OTHERWISE ACCESSING OR USING THE OFFERINGS, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE OFFERINGS, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING MAVEN’S PRIVACY POLICY (TOGETHER, THESE “TERMS”). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THESE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE OFFERINGS. YOUR USE OF THE OFFERINGS, AND MAVEN’S PROVISION OF THE OFFERINGS TO YOU, CONSTITUTES AN AGREEMENT BY MAVEN AND BY YOU TO BE BOUND BY THESE TERMS.

ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 17, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 17.)

  1. Overview of Maven Services. Maven is a marketplace where individuals with expertise in various subject matters (including the individual’s affiliates such as employers, business entities, business partners, or subcontractors, “Experts”) offer an array of online products and services, including live educational courses, one-on-one coaching, and consulting services. Maven’s offerings involve direct access to Experts, which differentiates us from other companies that sell primarily pre-recorded content.
  2. Eligibility. You must be at least 13 years old to use the Offerings. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 13 years old; (b) you have not previously been suspended or removed from using the Offerings; and (c) your registration and your use of the Offerings are in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.
  3. Accounts and Registration. To access most features of the Offerings, you must register for an account. When you register for an account, you may be required to provide us with information about yourself, such as your name, email address, or other contact information. You agree that the information you provide us is accurate and that you will keep it accurate and up to date at all times. When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. You are prohibited from sharing your account information and access to the Offerings through your account with others. We reserve the right, in our sole discretion, to disallow, cancel, remove, or reassign usernames, without liability to you or any third party, and with or without prior notice to you. We may suspend or terminate your account if we believe you have shared your account information with a third party. If you believe that your account is no longer secure, then you must immediately notify us at support@maven.com.
  4. General Payment Terms. Certain features of the Offerings may require you to pay fees in U.S. Dollars or other currencies as indicated for such Offerings. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. Except in limited situations where we may elect to refund fees in our sole discretion, all fees are non-refundable.
    1. Price. The prices for our Offerings are displayed on our Sites. We will make reasonable efforts to keep all pricing information published on our Sites up to date. We reserve the right to change the fees for our Offerings as published on our Sites at any time, including adding additional fees or charges. You understand that the prices displayed do not include taxes, and Maven will charge any taxes that apply in addition to any underlying fees. Maven, at its sole discretion, may make promotional offers with different features and different pricing to any of Maven’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.
    2. Authorization. You authorize Maven and its third-party payment processors to charge all sums for the Offerings you purchase, including all applicable taxes, to the payment method specified in your account. If you pay any fees with a credit card, Maven or its third-party payment processors may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase.
    3. Delinquent Accounts. Maven may suspend or terminate access to the Offerings for any account for which any amount is due but unpaid. In addition to the amount due for the Offerings, a delinquent account will be charged fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees.
  5. Licenses
    1. Limited License. Subject to your complete and ongoing compliance with these Terms, Maven grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Offerings.
    2. License Restrictions. When using our Offerings, you may not, and may not attempt to: (a) reproduce, distribute, or publicly display for commercial purposes any content made available on or through the Offerings; (b) make any modifications to the Offerings; (c) interfere with or circumvent any feature of the Offerings, including any security or access control mechanism; (d) decompile, disassemble, reverse engineer, reverse assemble, analyze or otherwise examine, or attempt to derive the source code of the Offerings; or (e) sell, resell, license, rent, lease, timeshare, or act as a service bureau or provide subscription services for the Offerings or any part thereof; or (f) make any other use of the Offerings, Materials (defined below), or any other content provided by Maven or other Users, including any data concerning other Users, except as expressly authorized by Maven in these Terms or by an Expert with respect to the Offerings made by such Expert. If you are prohibited under applicable law from using the Offerings, you may not use it. In addition, Maven and/or an Expert may, in their sole discretion but subject to applicable law, decline, remove, suspend, or terminate a User’s participation in any Offering for any reason including if Maven or the Expert making the Offering determines that the User’s participation in the Offering may be disruptive, unsafe, inappropriate, inconsistent with the purpose or standards of the Offering, or otherwise detrimental to the experience of the Expert or other Users. All refunds will be handled in accordance with Maven’s then-current refund policies.
    3. Usage Data. We may collect, or you may provide to us, diagnostic, technical, usage, and/or related information, including information about your computers, mobile devices, systems, and software (collectively, “Usage Data”). All Usage Data is and will be owned solely and exclusively by us, and, to the extent any ownership rights in or to the Usage Data vest in you, you hereby assign to us all rights (including all intellectual property rights), title, and interest in and to same. Accordingly, we may use, maintain, and/or process the Usage Data or any portion thereof for any lawful purpose, including, without limitation: (a) to provide and maintain our Sites including developing new features; (b) to improve our Offerings and to develop new Offerings; (c) to monitor your usage of the Sites/Offerings; (d) for research and analytics, including, without limitation, data analysis, identifying usage trends, and/or customer research; and (e) to share analytics and other derived Usage Data with third parties, solely in de-identified or aggregated form. Our Sites may contain technological measures designed to prevent unauthorized or illegal use of the Sites; you understand and acknowledge that we may use these and other lawful measures to verify your compliance with these Terms and to enforce our rights, including intellectual property rights.
    4. Feedback. If you choose to provide ideas, input or suggestions during or about any Offerings or regarding problems with or proposed modifications or improvements to the Offerings (“Feedback”), then you hereby grant Maven an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Offerings and create other products and services, without any obligation of attribution or compensation to you for such Feedback.
  6. Ownership; Proprietary Rights; Marks.
    1. Ownership; Proprietary Rights. The visual interfaces, graphics, design, compilation, information, data, and computer code (including source code or object code) of our Sites and all other elements of the Offerings (“Materials”) provided by Maven are protected by intellectual property and other laws. All Materials included in the Offerings are the property of Maven or its third party licensors. Except as expressly authorized by Maven, you may not make use of the Materials. Maven reserves all rights to the Materials not granted expressly in these Terms.
    2. Offerings Content. You acknowledge and agree that the Experts own all rights, title, and interest in the content provided to or otherwise made accessible to you in connection with their Offerings, including but not limited to text, images, videos, audio, and any other materials (collectively referred to as the “Offerings Content”). You agree not to share, distribute, or make the Offerings Content or any links thereto available to any third party except with the express prior written consent of the Expert who owns the Offerings Content and then only with respect to the persons the Expert permits you to share the Offerings Content with. You agree not to share, distribute, or make any passwords required for access to any Offerings Content available to any third party. You acknowledge that any unauthorized sharing or distribution of the Offerings Content constitutes both copyright infringement and a material breach of these Terms and may result in legal action and remedies available to Maven or the Experts under applicable laws. If you are found guilty of copyright infringement you may be responsible for statutory damages under 17 U.S.C. Section 504 for up to $150,000 per incident for intentional infringement or $30,000 per incident for unintentional infringement, plus court costs and attorneys’ fees. Copyright lawsuits can result in judgements, wage garnishments, and liens on property.
    3. Marks. The Maven trademarks, service marks, and logos (collectively, the “Maven Trademarks”) used and displayed on the Offerings are Maven’s registered and/or unregistered trademarks or service marks. Any other product and service names located on the Offerings may be trademarks or service marks owned by third parties (collectively with the Maven Trademarks, the “Trademarks”). Except as otherwise permitted by law, you may not use the Trademarks to disparage Maven or the applicable third party, Maven’s or a third party’s products or services, or in any manner (using commercially reasonable judgment) that may damage any goodwill in the Trademarks. You may not use any Trademarks as part of a link to or from any website without Maven’s prior express written consent. All goodwill generated from the use of any Maven Trademark will inure solely to Maven’s benefit. All goodwill generated from the use of any other Trademark will inure solely to the benefit of the owner of such Trademark.
  7. Third-Party Terms
    1. Third-Party Services and Linked Websites. By connecting to our Sites or any Offering via a third-party service, you give us permission to access and use your information from that service, as permitted by that service, and to store your log-in credentials and/or access tokens for that service. In addition, Maven may provide tools through our Sites or the Offerings that enable you to export information, including your registration information such as your email address and your User Content (as defined below), to third-party services, including through features that allow you to link your account on Maven with an account on a third-party service, such as X.com, LinkedIn, or Zoom, or through our implementation of third-party buttons (such as “like” or “share” buttons). By using one of these tools, you agree that Maven may transfer that information to the applicable third-party service. Third-party services are not under Maven’s control, and, to the fullest extent permitted by law, Maven is not responsible for any third-party service’s transfer of your imported information or use of your exported information. The Offerings may also contain links to third-party websites. Linked websites are not under Maven’s control, and Maven is not responsible for their content.
    2. Third-Party Software. The Offerings may include or incorporate third-party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third-Party Components”). Although the Offerings are provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third-Party Components under the applicable third-party licenses or to limit your use of Third-Party Components under those third-party licenses. You agree to comply with all terms of service related to any Third-Party Components you obtain pursuant to third-party licenses.
  8. User Content
    1. User Content Generally. Certain features of the Offerings may permit Users to upload and publish content on our Sites in connection with a User’s use of the Offerings, including messages, reviews, photos, videos, images, folders, data, text, and other types of works (“User Content”). Except with respect to any Feedback, you retain any copyright and other proprietary rights that you may hold in any User Content that you post to the Offerings.
    2. Limited License Grant to Maven. By providing User Content to or via the Offerings, you grant Maven a worldwide, non-exclusive, irrevocable, perpetual, royalty-free, fully paid right and license (with the right to sublicense through multiple tiers) to host, store, transfer, publicly display, publicly perform, reproduce, modify for the purpose of formatting for display, create derivative works from, distribute, and otherwise exploit and use (collectively “Use”) your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed.
    3. Limited License Grant to Other Users. By providing User Content to or via the Offerings to other Users, you grant those Users a non-exclusive, irrevocable, perpetual, royalty-free, fully paid up license to access and use that User Content solely in connection with their use of the Offerings.
    4. User Content Representations and Warranties. Maven disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Offerings. By providing User Content via the Offerings, you affirm, represent, and warrant that:
      1. you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize Maven and other Users to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by Maven, the Offerings, and these Terms;
      2. your User Content, and the use of your User Content as contemplated by these Terms, does not and will not: (i) infringe, violate, or misappropriate any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or (iii) cause Maven to violate any law or regulation;
      3. your User Content will not require Maven to obtain authorizations, consents, licenses, or permissions from or pay any royalties or other consideration to any third party for the Use of your User Content; and
      4. your User Content is not deemed by Maven, in its sole discretion, to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.
    5. User Content Disclaimer. Maven is a marketplace where Experts and other Users meet; however, we do not edit or control the User Content posted to the marketplace. Further, we are under no obligation to edit or control User Content that you or other Users post or publish and will not be in any way responsible or liable for User Content. Maven may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable. You understand that when using the Offerings you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Maven with respect to User Content. If notified by a User or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, Maven does not permit copyright-infringing activities on the Offerings.
    6. Monitoring Content. Maven does not control and does not have any obligation to monitor: (a) User Content; (b) any content made available by third parties or Experts; or (c) the use of the Offerings by Users. You acknowledge and agree that Maven reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Offerings for operational and other purposes. If at any time Maven chooses to monitor the content, Maven still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used in accordance with our Privacy Policy. Maven reserves the right to remove any User Content from the Offerings in Maven’s sole discretion, with or without notice and without further obligation or liability to any User.
  9. Communications.
    1. Text Messaging. Maven and those acting on our behalf may send you text (SMS) messages at the phone number you provide us. These messages may include operational messages about your use of the Offerings, as well as marketing messages. You may opt out of receiving marketing and/or operational text messages from Maven at any time by sending an email to support@maven.com indicating that you no longer wish to receive such texts along with the phone number of the mobile device receiving the texts. You may continue to receive text messages from Maven for a short period while Maven processes your request, and you may also receive text messages confirming the receipt of your opt-out request. Opting out of receiving operational text messages may impact the functionality of the Offerings. You may also opt-out of receiving marketing and/or operational text messages from Experts of Offerings you have registered for and/or purchased by following the opt out instructions provided by the Experts. Maven is not responsible for Experts’ marketing and/or operational text messages and cannot opt you out of such messages. Your agreement to receive text messages is not a condition of any purchase or use of the Offerings. Standard data and message rates may apply whenever you send or receive such messages, as specified by your carrier.
    2. Email. We may send you emails concerning our products and services, as well as those of third parties. You may opt-out of promotional emails by following the unsubscribe instructions in the promotional email itself. Experts may also send you emails concerning their products and services. You may opt-out of their promotional emails by following the unsubscribe instructions in the promotional email itself. Maven is not responsible for Expert marketing and/or operational emails that are not sent through our Sites and cannot opt you out of such emails.
    3. With Other Users. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS, INCLUDING SHARING OF INFORMATION, WITH OTHER USERS. WE RESERVE THE RIGHT, BUT HAVE NO OBLIGATION, TO MONITOR DISPUTES BETWEEN YOU AND OTHER USERS. WE EXPRESSLY DISCLAIM ALL LIABILITY ARISING FROM YOUR INTERACTIONS WITH OTHER USERS, AND FOR ANY USER’S ACTION OR INACTION, INCLUDING ANY ACTION OR INACTION RELATING TO USER CONTENT.
  10. Prohibited Conduct. BY USING THE OFFERINGS YOU AGREE NOT TO:
    1. use the Offerings for any illegal purpose whatsoever or in violation of any local, state, national, or international law;
    2. harass, threaten, demean, embarrass, or otherwise harm any other User of the Offerings;
    3. violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third-party intellectual property right;
    4. interfere with security-related features of the Offerings, including by: (i) disabling or circumventing features that prevent or limit use or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Offerings;
    5. make unauthorized recordings or screen captures of any content, including User Content, transmitted on or through the Offerings except as expressly permitted in these Terms;
    6. livestream any Offering via any means, including, but not limited to, Facebook Live, Instagram Live, TikTok, and Twitch;
    7. interfere with the operation of the Offerings or any User’s enjoyment of the Offerings, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another User of the Offerings; (iii) collecting personal information about another User or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Offerings;
    8. perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any User’s account without permission, or falsifying your age or date of birth;
    9. sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 6) or any right or ability to view, access, or use any Materials; or
    10. attempt to do any of the acts described in this Section 10 or assist or permit any person in engaging in any of the acts described in this Section 10.
  11. Notice and Procedure for Making Claims of Copyright or Other Intellectual Property Infringements
    1. Respect of Third Party Rights. Maven respects the intellectual property of others and takes the protection of intellectual property very seriously, and we ask our Users to do the same. Infringing activity will not be tolerated.
    2. Designated Agent Contact Information. Maven’s designated agent for receipt of Notifications of Claimed Infringement (“Designated Agent”) can be contacted at:

      Via Email: copyright@maven.com

      Via U.S. Mail:

      Maven Learning, Inc.
      Attn: Legal Department (Copyright Notification)
      10900 Research Blvd 160C PMB 3086
      Austin, TX 78759
      512-222-6905

      Any notice alleging that materials hosted by or distributed through the Offerings infringe intellectual property rights (a “Notification of Claimed Infringement”) must include the following information:

      1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
      2. a description of the copyrighted work or other intellectual property that you claim has been infringed;
      3. a description of the material that you claim is infringing and where it is located on the Sites;
      4. your address, telephone number, and email address;
      5. a statement by you that you have a good faith belief that the use of the materials on the Sites of which you are claiming infringement is not authorized by the copyright owner, its agent, or the law; and
      6. a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
      You should consult with your own lawyer and/or see 17 U.S.C. § 512 to confirm your obligations to provide a valid notice of claimed infringement.
    3. Infringement Policy. Maven’s policy is to remove or disable access to material that Maven believes in good faith, upon notice from an intellectual property owner or his or her agent, is infringing the intellectual property of a third party by being made available on the Sites.
    4. Counter Notification. If you receive a notification from Maven that material you posted on the Sites has been the subject of a Notification of Claimed Infringement, then you will have the right to provide Maven with what is called a “Counter Notification.” To be effective, a Counter Notification must be in writing, provided to Maven’s Designated Agent through one of the methods identified in Section 11.2 above and include substantially the following information:
      1. your physical or electronic signature;
      2. identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
      3. a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
      4. your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if your address is outside of the United States, for any judicial district in which Maven may be found, and you will accept service of process from the person who provided notification in accordance with Section 11.2 above or an agent of such person.
      You should consult a lawyer or see 17 U.S.C. § 512 to confirm your obligations to provide a valid Counter Notification under the Copyright Act.
    Maven reserves the right to seek damages from any party that submits a Notification of Claimed Infringement or Counter Notification that is false or otherwise in violation of the law. For clarity, and notwithstanding anything in this Section 11 to the contrary, Maven in its sole discretion may (but has no obligation to) disclose publicly any and all Notices of Claimed Infringement and Counter Notifications.
  12. Modification of these Terms. We may make changes to these Terms at any time in our sole discretion. When changes are made, we will make a new copy of these Terms available at the Sites and will also update the “Last Updated” date at the top of these Terms. Any changes to these Terms will be effective immediately for new Users and will be effective thirty (30) days after posting notice of such changes on the Site for existing Users. We may also require you to provide consent to the updated Terms in a specified manner before further use of the Offerings is permitted. If you do not agree to any changes to these Terms after receiving notice of the changes or otherwise becoming aware of the changes, you must stop using the Offerings. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.
  13. Term, Termination, and Modification of the Offerings
    1. Term. These Terms are effective beginning when you first accept the Terms or first download, install, access, or use the Offerings, and ending when terminated as described in Section 13.2.
    2. Termination. If you violate any provision of these Terms, your authorization to access the Offerings and these Terms (except for those provisions specified in Section 13.3 below) automatically terminate. In addition, Maven may, in its sole discretion, terminate these Terms or your account or suspend or terminate your access to the Offerings at any time for any reason or no reason, with or without notice. You may terminate your account and these Terms at any time by contacting customer service at support@maven.com.
    3. Effect of Termination. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Offerings; (b) you will no longer be authorized to access your account or the Offerings; (c) you must pay Maven any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and the terms of Sections 5.3, 5.4, 6, 8.2, 13.3, 14, 15, 16, 17, 18 and any other section whose survival is implied will survive such termination.
    4. Modification of the Offerings. Maven reserves the right to modify or discontinue the Offerings or any part thereof at any time (including by limiting or discontinuing certain features of the Offerings), temporarily or permanently, without notice to you. Maven will have no liability for any change to the Offerings or any suspension or termination of your access to or use of the Offerings.
  14. Indemnity. To the fullest extent permitted by law, you are responsible for complying with these Terms in connection with your making or using any Offerings and agree to defend and indemnify Maven and its officers, directors, employees, consultants, affiliates, subsidiaries, Experts, and agents (together, the “Maven Entities”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your unauthorized use, sharing, distribution, or misuse of, the Offerings or Offerings Content; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (d) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.
  15. Disclaimers; No Warranties

    THE OFFERINGS AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE OFFERINGS ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. MAVEN ENTITIES DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE OFFERINGS AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE OFFERINGS, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF THE COURSE OF DEALING, USAGE, OR TRADE. MAVEN ENTITIES DO NOT WARRANT THAT THE OFFERINGS OR ANY PORTION OF THE OFFERINGS, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE OFFERINGS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND MAVEN ENTITIES DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.

    NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE OFFERINGS OR MAVEN ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE OFFERINGS WILL CREATE ANY WARRANTY REGARDING ANY OF THE MAVEN ENTITIES OR THE OFFERINGS THAT IS NOT EXPRESSLY STATED IN THESE TERMS.

    THE CONTENT PROVIDED THROUGH OR IN CONNECTION WITH OUR OFFERINGS IS DESIGNED TO PROVIDE PRACTICAL AND USEFUL INFORMATION ON THE SUBJECT MATTER(S) COVERED. WHILE SUCH CONTENT MAY CONCERN ISSUES RELATED TO PROFESSIONAL SERVICES, SUCH CONTENT IS NOT PROFESSIONAL SERVICES ADVICE. YOU SHOULD NOT ACT OR REFRAIN FROM ACTING ON THE BASIS OF ANY CONTENT THAT IS INCLUDED ON THE SITES OR THAT IS OTHERWISE OBTAINED IN CONNECTION WITH THE OFFERINGS WITHOUT SEEKING THE ADVICE OF A PROFESSIONAL WHO IS LICENSED AND/OR QUALIFIED IN THE APPLICABLE SUBJECT MATTER(S). WE EXPRESSLY DISCLAIM ALL LIABILITY IN RESPECT OF ACTIONS TAKEN OR NOT TAKEN BASED ON ANY CONTENT OBTAINED IN CONNECTION WITH OUR OFFERINGS.

    THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Maven does not disclaim any warranty or other right that Maven is prohibited from disclaiming under applicable law.

  16. Limitation of Liability

    TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE MAVEN ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE OFFERINGS OR ANY MATERIALS OR CONTENT ON THE OFFERINGS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY MAVEN ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.

    EXCEPT AS PROVIDED IN SECTION 17.6 AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE MAVEN ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE OFFERINGS OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO MAVEN FOR ACCESS TO AND USE OF THE OFFERINGS IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO CLAIM; OR (B) $100.

    EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 16 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

  17. Dispute Resolution and Arbitration
    1. Generally. In the interest of resolving disputes between you and Maven in the most expedient and cost effective manner, and except as described in Section 17.2 and 17.3, you and Maven agree that every dispute arising in connection with these Terms will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND MAVEN ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
    2. Exceptions. Despite the provisions of Section 17.1, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.
    3. Opt-Out. If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 17 within 30 days after the date that you agree to these Terms by sending a letter to Maven Learning, Inc., Attention: Legal Department – Arbitration Opt-Out, 10900 Research Blvd 160C PMB 3086 Austin, TX 78759 that specifies: your full legal name, the email address associated with your account, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once Maven receives your Opt-Out Notice, this Section 17 will be void with respect to you and any action arising out of these Terms will be resolved as set forth in Section 18.2. The remaining provisions of these Terms will not be affected by your Opt-Out Notice.
    4. Arbitrator. Any arbitration between you and Maven will be settled under the Federal Arbitration Act and administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (collectively, “AAA Rules”) as modified by these Terms. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
    5. Notice of Arbitration; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“Notice of Arbitration”). Maven’s address for Notice is: Maven Learning, Inc., 10900 Research Blvd 160C PMB 3086 Austin, TX 78759. The Notice of Arbitration must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Maven may commence an arbitration proceeding. All arbitration proceedings between the parties will be confidential unless otherwise agreed by the parties in writing.
    6. Fees. If you commence arbitration in accordance with these Terms, Maven will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in Travis County, Texas, but if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Maven for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
    7. No Class Actions. YOU AND MAVEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Maven agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.
    8. Modifications to this Arbitration Provision. If Maven makes any future change to this arbitration provision, other than a change to Maven’s address for Notice of Arbitration, you may reject the change by sending us written notice within 30 days of the change to Maven’s address for Notice of Arbitration, in which case your account with Maven will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.
    9. Enforceability. If Section 17.7 or the entirety of this Section 17 is found to be unenforceable, or if Maven receives an Opt-Out Notice from you, then the entirety of this Section 17 will be null and void with respect to you and, in that case, exclusive jurisdiction and venue described in Section 18.2 will govern any action arising out of or related to these Terms.
  18. Miscellaneous
    1. General Terms. These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and Maven regarding your use of the Offerings. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. Subject to the foregoing, these Terms shall inure to the benefit of and be binding upon the parties and their respective successors and permitted assigns. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. Throughout these Terms the use of the word “including” means “including but not limited to.” If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.
    2. Governing Law. These Terms are governed by the laws of the State of Texas without regard to conflict of law principles. You and Maven submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Travis County, Texas for resolution of any lawsuit or court proceeding permitted under these Terms.
    3. Privacy Policy. Please read the Maven Privacy Policy carefully for information relating to our collection, use, storage, and disclosure of your personal information. The Maven Privacy Policy is incorporated by this reference into, and made a part of, these Terms.
    4. Additional Terms. Your use of the Offerings is subject to all additional terms, policies, rules, or guidelines applicable to the Offerings or certain features of the Offerings that we may post on or link to from the Offerings (the “Additional Terms”). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.
    5. Consent to Electronic Communications. By using the Offerings, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.
    6. Contact Information. The Offerings are offered by Maven Learning, Inc., located at 10900 Research Blvd 160C PMB 3086 Austin, TX 78759. You may contact us by sending correspondence to that address or by emailing us at support@maven.com.
    7. Notice to California Residents. If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Offerings or to receive further information regarding use of the Offerings.
    8. No Support. We are under no obligation to provide support for the Offerings. In instances where we may offer support, the support will be subject to published policies.
    9. International Use. The Offerings are intended for visitors located within the United States. We make no representation that the Offerings are appropriate or available for use outside of the United States. Access to the Offerings from countries or territories or by individuals where such access is illegal is prohibited.
    10. Third Party Beneficiaries. Experts shall be entitled to the same protections, limitations, and defenses as Maven under this Agreement. Accordingly, Experts, including each individually and regardless of whether the Expert is currently making an Offering via our Sites or not, are third party beneficiaries of this Agreement, and they are entitled to enforce directly against any User all provisions of this Agreement including, without limitation, all disclaimers of warranties, limitations of liability, and indemnification provisions, each of which shall apply equally to and be enforceable by Experts to the same extent as it applies to and is enforceable by Maven.